Sciences de Gestion
URI permanent de cette collectionhttps://dspacee.univ-temouchent.edu.dz/handle/123456789/754
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Item دور التدريب في تنمية كفاءات الموارد البشرية - دراسة حالة بمؤسسة توزيع الكهرباء و الغاز لعين تموشنت ( سونالغاز)(University of Ain Temouchent, 2026) بن سالم يحياوية; هدي هناء; أوكبدان سناءThis study aims to identify the role of continuous training in developing human resource skills within the Electricity and Gas Distribution Directorate of the Wilaya of Aïn Témouchent (SONELGAZ). It analyzes the relationship between the training programs adopted and the development of employees' professional knowledge, skills, and behaviors. The study adopted a descriptive and analytical approach, using a questionnaire as the primary data collection tool among a sample of the directorate's employees. The main results show that there is a statistically significant positive effect of continuous training on the development of human resource skills. The study also revealed that the company adopts a clear strategic vision regarding training, and that its human resources possess high academic qualifications, making them capable of absorbing and benefiting from the training programs.Item دور التدريب في تنمية كفاءات الموارد البشرية - دراسة حالة بمؤسسة توزيع الكهرباء و الغاز لعين تموشنت ( سونالغاز)(University of Ain Temouchent, 2026) بن سالم يحياوية; هدي هناء; أوكبدان سناءThis study aims to identify the role of continuous training in developing human resource skills within the Electricity and Gas Distribution Directorate of the Wilaya of Aïn Témouchent (SONELGAZ). It analyzes the relationship between the training programs adopted and the development of employees' professional knowledge, skills, and behaviors. The study adopted a descriptive and analytical approach, using a questionnaire as the primary data collection tool among a sample of the directorate's employees. The main results show that there is a statistically significant positive effect of continuous training on the development of human resource skills. The study also revealed that the company adopts a clear strategic vision regarding training, and that its human resources possess high academic qualifications, making them capable of absorbing and benefiting from the training programs.Item أثر التكوين الجامعي على تحسين الرغبة المقاولاتية لدى الطلبة المقبلين على التخرج دراسة ميدانية بكلية العلوم الاقتصادية والتجارية وعلوم التسيير بجامعة عين تموشنت - بلحاج بوشعيب(University of Ain Temouchent, 2026) بن الدين ستي; مستور وفاء; بلحريزي زينب"This study aimed to identify the impact of university education with its three dimension (training programs, teaching methods, and the university environment) on entrepreneurial intention at the faculty of Economic, commercial and management science at AIN TEMOUCHENTE UniversityBELHADJ BOUCHAIB-, The descriptive approach was used in this study, relying on interviews and questionnaires as tools for data collection, while the statistical software SPSS was employed for data analysis, The study concluded with several findings, The most important of which was the existence of a positive effect of university education, through its three dimensions, on entrprenurial intention, it also proposed a set of recommendations and suggestions aimed at enhancing the effectiveness of university training and developing its mechanisms in order to support and improve students entrepreneurial intention."Item إدارة تجربة العميل كمدخل للتميز المؤسسي و دوره في تحقيق ولاء العميل - دراسة حالة البنك الخارجي الجزائري(University of Ain Temouchent, 2026) بلهاشمي ياسين; حمومي روميساء; نوالة مريمThis study aimed to identify the impact of Customer Experience Management (CXM) as a modern strategic approach to achieving organizational excellence, as well as to explore the reality of customer experience practices among employees of the National Bank of Algeria (BEA) at the Ain Témouchent branch, and how this reflects on gaining customer loyalty as a mediating variable in this relationship. To address the research problem, both descriptive and analytical approaches were employed. Additionally, a questionnaire was designed and distributed to a study sample consisting of 87 individuals. The data was analyzed using the SPSS software to ensure accurate and reliable results. The study concluded that there is a statistically significant impact of customer experience management on achieving organizational excellence within the investigated bank. The results also revealed a positive impact of customer experience dimensions on organizational excellence dimensions (such as leadership, human, and service excellence). Furthermore, the results proved that customer loyalty plays a ""partial mediator"" role in this relationship. This confirms that focusing on designing an integrated customer journey directly contributes to enhancing the bank's overall organizational performance and building a sustainable competitive advantage within BEA bank branches.Item أثر سلوكيات القيادة التمكينية على تنمية الفخر التنظيمي دراسة ميدانية في مديرية توزيع الكهرباء والغاز بولاية عين تموشنت(University of Ain Temouchent, 2026) نعماوي أسماء; نعماوي فاطمة الزهراء; لواتي خاتمةThis study aimed to determine the impact of empowering leadership behaviors (enhancing the sense of work meaning, promoting participation in decision-making, demonstrating confidence in high performance, and granting autonomy while reducing bureaucratic constraints), on developing organizational pride with its dimensions (affective and behavioral) in the Directorate of Electricity and Gas Distribution in Ain Temouchent. To achieve the study objectives, the researcher adopted the descriptive-analytical approach. Data were collected using a questionnaire distributed to a sample of 51 employees. The data were analyzed using SPSS version 26. The study reached several key findings, most notably the existence of a strong positive correlation between empowering leadership and organizational pride. The statistical analysis also revealed a statistically significant effect of empowering leadership on developing organizational pride in the institution under study. The study recommended the necessity of adopting empowering leadership styles by granting employees broader authorities, encouraging them to take initiatives, and actively participate in decision-making. It also recommended considering organizational pride as a strategic element in building the institution’s reputation and enhancing its competitiveness.Item دور راس المال البشري في انجاح التحول الرقمي في مؤسسة عمومية(University of Ain Temouchent, 2026) منقور إبراهيم; زماني بن علي; بلغماري مولاي ابراهيمThis study aimed to analyze the relationship between human capital and digital transformation at the Office for Real Estate Promotion and Management in the Wilaya of Ain Temouchent, by examining the extent to which its various dimensions influence the success of the digital transformation process within the organization under study. The study adopted a descriptive-analytical approach and used a questionnaire as the main data collection tool. The questionnaire was distributed to a sample of the organization's employees, and the collected data were analyzed using appropriate statistical methods. The study found positive correlations between certain dimensions of human capital and digital transformation, while other dimensions showed weak or statistically insignificant relationships. The results also revealed a positive and statistically significant effect of human capital, through its various dimensions, on the success of digital transformation, highlighting the importance of developing human resources to enhance the effectiveness of digital transformation within the organization. The study further emphasizes the need to invest in human competencies as a key factor in the successful implementation of digitalization.Item أثر رأس المال البشري على تحسين الجودة القطاع العام (مديرية التربية لولاية عين تموشنت)(University of Ain Temouchent, 2026) محمد تيجاني الفريح; بلغماري مولاي ابراهيمThis study aimed to analyze the impact of human capital on service quality in the public sector through a field study conducted at the Directorate of Education in Ain Temouchent. The descriptive analytical method was adopted, and a questionnaire was used as the main data collection tool from a sample of 70 employees. Data were analyzed using SPSS software through correlation and simple linear regression techniques. The results showed a weak positive relationship between human capital and service quality, with no statistically significant overall effect. The findings also revealed that knowledge had a weak and insignificant positive effect, while skills, abilities, and training showed no significant impact on service quality. The study concludes that improving service quality requires effective investment in human capital supported by appropriate organizational mechanisms.Item إدارة الجودة الشاملة كمدخل استراتيجي لتحقيق الميزة التنافسية في المؤسسات(University of Ain Temouchent, 2026) برجي شريفة هاجر; بن عامر عبد الكريمThis study aims to clarify the relationship between Total Quality Management and competitive advantage at the level of Algeria Telecom in Ain Temouchent. The study relied on a purposive sample consisting of 36 employees, and the SPSS v26 software was used to analyze the questionnaire data. The study concluded that there is a positive impact of Total Quality Management on competitive advantage. It also led to a set of recommendations. emphasizing the necessity of adhering to the implementation of Total Quality Management in order to achieve outstanding performance that contributes to gaining a competitive advantageItem التحول الرقمي وأثره على الأداء الوظيفي دراسة حالة مؤسسة سونلغاز فرع عين تموشنت(University of Ain Temouchent, 2026) يونس ڤرين; أسامة مداير; بلحريزي زينبThis study aims to analyze the impact of digital transformation and its dimensions on job performance at Sonelgaz, Ain Témouchent branch, by identifying the nature of the relationship between the two variables and measuring the degree of influence of each dimension separately. The study adopted the descriptive method and included a sample of 50 employees selected randomly. A questionnaire was used as the main tool for data collection, and the data were analyzed using SPSS software. The results revealed a positive impact of digital transformation on job performance, as the dimension of material resources and software was found to be the most influential compared to the other dimensions. The study also showed a high level of job performance within the companyItem تقييم دور رأس المال البشري في تحقيق الميزة التنافسية دراسة حالة مؤسسة الإسمنت بني صاف(University of Ain Temouchent, 2026) منقوري خديجة; زناسني بشير; بلغماري مولاي إبراهيم"This study examines the role of human capital in achieving competitive advantage at the Beni Saf Cement Company. It aims to highlight the relationship between human capital and competitive advantage within the company by studying the impact of knowledge, skills, experience, creativity, and innovation on enhancing the company's competitive advantage. To achieve the study's objectives, a field study was conducted at the Beni Saf Cement Company in the Ain Temouchent province. A questionnaire was distributed to a sample of 50 workers, employees, and managers at the company. The questionnaire data was analyzed using SPSS statistical software. The study's hypotheses regarding the relationship between the independent variable (human capital) and the dependent variable (competitive advantage) were also tested. The study concluded that the Beni Saf Cement Company possesses a human capital characterized by a good level of experience, knowledge, and professional skills. The results showed high average scores for most items related to the human capital dimension, particularly those concerning accumulated experience, training, and skills development. The results also showed that the organization possesses a good level of competitive advantage, particularly in the areas of production cost control and quality improvement, which has contributed to strengthening its market position. The study results demonstrated a statistically significant positive relationship between human capital and competitive advantage, confirming that investing in professional skills and expertise directly contributes to improving organizational performance and achieving a competitive edge."Item أثر الإدارة بالتجوال في تعزيز الثقة التنظيمية في المؤسسة دراسة ميدانية مؤسسة اتصالات الجزائر(University of Ain Temouchent, 2026) بلخثير هاجر; لواتي خاتمة"This study aimed to identify the role of Management by Walking Around (MBWA) across its dimensions (fact-finding, communication improvement, motivation, development and innovation, and feedback) in achieving organizational trust across its levels (trust in senior management, trust in the direct supervisor, and trust in colleagues) at Algérie Télécom in the province of Ain Temouchent. To achieve this objective, the study employed both descriptive and analytical methodologies. A questionnaire was used as the primary data collection tool, distributed to a sample of 40 employees within the organization. Data were analyzed using the Statistical Package for the Social Sciences (SPSS), version 26. The study reached several key findings, most notably: the existence of a statistically significant strong correlation between the study variables, and a positive impact of MBWA on enhancing organizational trust within the institution. Consequently, the study recommended the necessity of adopting and developing the MBWA approach due to its effective role in improving direct communication between management and employees, strengthening professional relationships, and contributing to institutional excellence within a competitive environmentItem ممارسة ادارة التغيير لتحقيق الرضا الوظيفي(University of Ain Temouchent, 2026) بلعيدوني بوشرة; بن صافي نور الهدى; أوركبدان سناء"This study aims to examine the impact of change management on job satisfaction among employees. The study adopted a descriptive-analytical approach, using a questionnaire distributed to a sample of employees. Data were analyzed using simple linear regression and descriptive statistics to test the research hypotheses. The results revealed a statistically significant positive relationship between change management and job satisfaction, indicating that change management has a meaningful effect in improving employees’ job satisfaction levels. The findings also showed that the practice of change management contributes significantly to enhancing job satisfaction and explains a considerable proportion of its variation. Accordingly, the study concluded that change management is a key factor in improving the work environment and enhancing employee satisfaction within the studied organization, which supports the validity of the proposiyt"Item دور القيادة الخضراء في تفعيل المسؤولية الاجتماعية للمؤسسات(University of Ain Temouchent, 2026) سكلال سماح; بلهنيني عائشة; منقوري منال ابتسامThis study aims to identify the role of green leadership in activating corporate social responsibility (CSR) at the Electricity and Gas Distribution Company (Sonelgaz) in the Province of Ain Temouchent. To achieve the objectives of the study, a descriptive-analytical approach was adopted, using a questionnaire as the primary tool for data collection from the study sample. The field study yielded a set of results, most notably: the presence of a medium-to-high level of application of green leadership practices, and a high level of the company’s commitment to its social responsibility. The ""sustainable procedures"" dimension ranked first regarding green leadership, while the ""social dimension"" came in first place among the pillars of corporate social responsibility. Furthermore, the statistical results demonstrated a significant correlation and a statistically positive impact of green leadership on activating the company's social responsibility and enhancing its effectiveness. Based on these findings, the study recommended the necessity of integrating sustainability into the company's strategic planning, and supporting its environmental dimension by rationalizing energy consumption and reducing waste, in addition to encouraging green innovation and intensifying sustainable environmental and community initiatives.Item دور الإلتزام التنظيمي في رفع أداء المؤسسة دراسة حالة مؤسسة التوزيع الكهرباء والغاز عين تموشنت(University of Ain Temouchent, 2026) بردان محمد خير الدين; عميمر فضيلة"This study aims to analyze the role of organizational commitment in improving organizational performance by identifying its concept and dimensions (affective, continuance, and normative), as well as clarifying the concept and indicators of organizational performance. It also seeks to explore the nature of the relationship between these two variables. The study adopted a descriptive-analytical approach, supported by a field study conducted at Sonelgaz in Ain Temouchent using a questionnaire for data collection. The findings revealed a strong positive relationship between organizational commitment and organizational performance. Higher levels of employee commitment contribute to increased productivity, improved quality of work, enhanced teamwork, and reduced absenteeism and turnover rates. The results also showed that affective commitment has the strongest impact on performance, followed by normative commitment, while continuance commitment is more related to employee retention than performance improvement. The study emphasizes that adopting motivational policies and ensuring a fair work environment significantly enhance organizational commitment, leading to better overall performance."Item أثر الخدمات الرقمية على تحسين جودة الخدمة دراسة حالة مؤسسة سونلغاز عين تموشنت(University of Ain Temouchent, 2026) زوايري رميساء; بن يحيى حسين"This study aimed to investigate the impact of digital services on service quality at the Electricity and Gas Distribution Directorate (Sonelgaz) in the province of ain temouchent. To achieve this objective ,a descriptive-analytical approach was adopted, using a questionnaire as the primary tool for data collection from a sample of (60) customers, and the data were processed statistically using SPSS software. The study findings revealed a positive impact of digital services on service quality.The results also showed a high level of customers evaluation of service quality in general, with some variation across its dimensions , The dimensions of reliability and responsiveness recorded the highest levels, whereas the dimensions of security and empathy showed relatively lower levels . The study also revealed the exitence of statistically significant differences in quality perception attributable to the variables of age , educational level, and frequency of use. The study concluded with a set of recommendation addressed to the institution under study aiming to improve digital services and address certain technical and human-related aspects in a way that contributes to enhancung customer satisfaction."Item دور القيادة الإبداعية في إحداث القيادة الإبداعية دراسة حالة مؤسسة الإسمنت(University of Ain Temouchent, 2026) نهاد بن طلحة; منقوري منال إبتسام"This study aimed to identify the role of creative leadership in achieving organizational excellence, through a field study at the Cement Company of Beni Saf. The study addressed four main dimensions of creative leadership: problem sensitivity, fluency, flexibility, and originality. The study adopted a descriptive-analytical approach, and data were collected through a questionnaire distributed to a sample of the company's employees. Data were analyzed using SPSS V.26, in order to determine the nature of the relationship between creative leadership practices and organizational excellence. The study reached several findings, the most important of which is the existence of a statistically significant effect of creative leadership practices, in all their dimensions, on achieving organizational excellence at the Cement Company of Beni Saf at a significance level of 5%. The results also demonstrated that the leader's ability to detect and anticipate problems, the diversity of ideas and speed of generating solutions, the ability to adapt to changes, and the adoption of new and unconventional ideas all contribute to enhancing levels of organizational excellence within the institution. The study recommended the need to strengthen internal communication channels and encourage creative initiatives, continuously review organizational structures and administrative procedures to reduce bureaucratic routine, as well as provide a motivating work environment that supports attracting and retaining competencies, alongside promoting the adoption of modern technologies and innovative environmental solutions."Item اثر جودة الخدمة البنكية في كسب رضا الزبائن(University of Ain Temouchent, 2026) دنيا مسعودي; دريش زهرةThis study aims to assess the level of banking service quality and examine its impact on customer satisfaction at Société Générale Bank, Aïn Témouchent branch. To achieve the objectives of the study, a questionnaire was distributed to a sample of 60 customers of the bank under study. All collected questionnaires were deemed valid for analysis. A set of statistical methods was employed to analyze and process the data using SPSS V26, in order to obtain results and test the proposed research hypotheses. The findings revealed that the dimensions of banking service quality have a significant effect on customer satisfaction. The strongest impact was observed in the dimensions of trust and empathy. In contrast, tangibility, reliability, and responsiveness did not show a significant effect. This indicates that customer satisfaction depends largely on the bank’s ability to build trust and address customers’ personal needsItem أثر استخدام تطبيقات الذكاء الاصطناعي على الأداء التنظيمي دراسة ميدانية في مؤسسة اتصالات الجزائر (وكالة عين تيموشنت)(University of Ain Temouchent, 2026) رقاني مولاي عبد المالك; ميلودي ريم; العربي مليكةThis study aimed to analyze the impact of using artificial intelligence applications on organizational performance in the Algerian Telecommunications Directorate in Ain Temouchent. The study adopted the descriptive-analytical approach, where data were collected through a questionnaire distributed to a random sample of 50 employees. The data were analyzed using SPSS version 26. The results revealed a strong positive and statistically significant correlation between the use of artificial intelligence applications and organizational performance. They also showed a clear significant effect of these applications on improving internal processes, the financial perspective, and the learning and growth perspective. Furthermore, the study found statistically significant differences attributed to the variables of educational level and job position. In light of these findings, the study recommends strengthening the adoption of artificial intelligence technologies in Algerian telecommunications institutions, with a focus on developing human competencies and building advanced digital infrastructure to achieve a successful digital transformation and sustainable competitive organizational performance.Item أثر قدرات تكنولوجيا المعلومات في تعزيز البراعة التنظيمية(2026) البشير هاجر; حورية صفاء; بن مسعود نصر الدينThis study aimed to examine the role of Information Technology (IT) capabilities, with its dimensions (architectural IT capabilities, infrastructure capabilities, human resources capabilities, relational resources capabilities, and dynamic capabilities), in achieving organizational ambidexterity, with its dimensions (exploitation, exploration, and structural ambidexterity) in the Electricity and Gas Distribution Directorate of Sonelgaz in Ain Temouchent. The study adopted a descriptive-analytical approach. Data were collected through a questionnaire distributed to a sample of 50 employees. The data were analyzed using the Statistical Package for Social Sciences (SPSS) version 26. The results revealed a strong correlation and a statistically significant impact of IT capabilities on organizational ambidexterity in the studied organization. The study concluded with several recommendations, most notably the need to integrate IT capabilities into the overall strategy of the organization, moving beyond mere operational use to contribute effectively to achieving balance between exploitation and exploration activities.Item دور الخزينة العمومية في تمويل العجز المزانيتي دراسة حالة الجزائر(University of Ain Temouchent, 2026) سعيدي خليفة; علي موسى رضوان; أزمور رشيدThis study examines the role of the Public Treasury in financing the budget deficit in Algeria, highlighting its intervention mechanisms to address financial imbalances resulting from fluctuations in oil revenues and increased public spending. The research reviews traditional methods, unconventional financing (borrowing from the Central Bank), and the depletion of the Revenue Regulation Fund (RRF) resources to cover financial gaps. The study concludes that such interventions face technical limits and inflationary risks, necessitating structural reforms to ensure sustainable financial stability.