أثر الإتصال التنظيمي الداخلي على الأداء الوظيفي للإداريين في البلدية :دراسة ميدانية ببلدية العامرية - عين تموشنت نموذجا

Abstract

This study, entitled "The Impact of Internal Organizational Communication on the Job Performance of Administrative Staff within the Municipality," aimed to highlight the importance of internal organizational communication and determine the extent of its influence on the job performance level of administrative employees. The study adopted a descriptive analytical approach, and a questionnaire was used as a tool for collecting field data. The study concluded that the municipality possesses a well-established internal communication system linked to its organizational structure, which contributes to achieving administrative compliance and respecting the hierarchical chain of command. The findings also revealed that organizational communication has a direct and positive impact on job performance, as it enhances cooperation between departments and facilitates the execution of tasks. However, this system suffers from the absence of formal documentation of procedures, which leads employees to rely on informal communication channels. Regarding job performance, employees demonstrated an acceptable level of discipline and commitment, while a culture of initiative and creativity remains absent due to the weakness of both material and moral incentive systems.