دور لوحة القيادة في تحسين الأداء بالمؤسسة

Abstract

The study aimed to identify the role of the dashboard in improving performance at the Dr. Ben Zergab Hospital in Ain Temouchent. A descriptive-analytical approach was adopted, using a questionnaire as the primary data collection tool, Distribution was limited to a random sample of 30 users from the institution’s Human Resources Sub-Directorate, comprising department heads and administrators of various ranks. The data obtained were analyzed using the SPSS statistical software by calculating arithmetic means, standard deviations, and correlation coefficients. The analysis revealed the significant contribution of the dashboard to improving human resources management, as well as the high level of performance among Human Resources Department staff. It also showed that personal and job characteristics (gender, age, educational qualification, and job title) do not influence the sample’s opinions regarding the dashboard and performance improvement, with the exception of professional experience, which influenced the sample’s opinions regarding the dashboard but did not affect performance improvement. The study also recommends the need to promote the use of the dashboard within healthcare institutions.