أثر تطوير الخدمات المصرفية الإلكترونية في تحسين الأداء المالي للبنوك -دراسة حالة لعينة من البنوك العمومية عين تموشنت

Abstract

This study aims to identify the impact of developing electronic banking services in improving the financial performance of public banks. This study relied on both the analytical and descriptive approach in the theoretical aspect. To answer the study problem, a questionnaire form (66 questionnaires) was designed and distributed to a group of employees of public banks in the state of Ain T’émouchent . The statistical program SPSS version 27 was used to process and test the hypotheses. One of the results reached after analyzing the study data is that there is a statistically significant positive impact of developing electronic banking services in improving the financial performance of the banks under study at the level of 0.05.