مقارنة المرجعية في تحسين أداء المؤسسة

Abstract

This study aims to highlight the role of Benchmarking as a modern strategic tool for improving overall performance within public organizations. The research is divided into two parts: a theoretical part dealing with the concepts of Benchmarking and performance, and a practical part devoted to the analysis of data collected in the field. The results of the statistical study conducted using SPSS demonstrated a strong positive correlation (R = 0.696) between the adoption of Benchmarking practices and the improvement of organizational performance. Regression analysis also revealed that Benchmarking explains about 48.5% of the variations in performance within the studied institution. In conclusion, the study recommends the systematic integration of this tool in order to adapt to changes and benefit from the best global practices, ensuring optimal service quality."