أثر التحول الرقمي على رفع كفاءة الأداء المستدام (دراسة ميدانية في الصندوق الوطني للضمان الاجتماعي لغير الأجراء) وكالة عين تموشنت

Abstract

This study aimed to examine the impact of digital transformation across its dimensions of operations and automation, digital infrastructure and technologies, digital leadership, employees' digital capabilities, data management, security and regulatory requirements, and digital user experience on enhancing sustainable performance efficiency, encompassing economic, social, and environmental dimensions. The study was applied to the National Fund for Social Security of Non-Wage Earners, Ain Temouchent Agency. A descriptive-analytical approach was adopted, and data were collected through a questionnaire administered to a sample of 30 employees, then analyzed using SPSS version 26. The results revealed a strong positive correlation between digital transformation and its various dimensions and sustainable performance at a significance level of 5%, and confirmed a statistically significant impact of digital transformation on sustainable performance within the studied organization، The study recommended that public institutions adopt clear digital transformation strategies that account for all organizational, technological, and human dimensions, while prioritizing the enhancement of employees' digital capabilities and the development of digital infrastructure, so as to ensure sustainable performance across its economic, social, and environmental components.