المرونة النفسية وعلاقتها باستراتيجيات مواجهة الضغوط النفسية لدى عمال شباك الحالة المدنية بالبلديات :دراسة ميدانية بمقر بلدية المالح ولاية عين تموشنت

Abstract

The current study aimed to identify psychological flexibility and strategies for coping with psychological pressures among civil status office agents. The study sample consisted of (30) civil status office assistants in the municipality. The study also aimed to identify the level of both psychological flexibility and psychological coping strategies, and to identify the dimensions of Psychological flexibility and the most commonly used coping strategies among civil status office agents, as well as differences in the use of the dimensions of psychological flexibility among civil status office agents that are attributed to the variable of gender and seniority. To achieve these goals, the researcher used the descriptive, correlational approach and applied both the psychological resilience scale and the psychological stress coping strategies scale, then analyzed the data obtained using the Pearson coefficient to find the relationship between the study variables, and the arithmetic mean and standard deviation to reveal the dimensions of resilience. The most commonly used psychological and coping strategies and the t-test to measure differences. The following results were reached: - The presence of a positive correlation between the dimensions of psychological flexibility and strategies for coping with psychological pressures, and the lack of a relationship between positive feelings and strategies for coping with psychological pressures among civil status officers. The level of psychological flexibility among the study sample is the average level. The level of strategies for coping with psychological pressure is high. The dimensions of psychological flexibility most used among the study sample are self-efficacy and emotional control. The most frequently used psychological coping strategies among Civil Status Office agents are: There are no statistically significant differences in the use of psychological flexibility due to the variables of age and seniority at work. Keywords: psychological flexibility, strategies for coping with psychological pressures, office staff in municipalities.