انعكاسات تطبيق الحوكمة على إدارة الجودة الشاملة دراسة ميدانية

Abstract

This study aimed to investigate the impact of applying corporate governance mechanisms on enhancing Total Quality Management (TQM) practices by examining the relationship between governance mechanisms—namely the Board of Directors, Audit Committee, Internal Audit, External Audit, and Transparency and Disclosure—and TQM practices within telecommunications companies. To achieve the objectives of the study, the descriptive-analytical approach was adopted. A structured questionnaire was employed as the primary instrument for data collection. The study population consisted of employees of Djezzy and Ooredoo telecommunications companies operating in Southern Algeria, specifically in the provinces of El Oued, El M'Ghair, and Touggourt. The collected data were analyzed using SPSS Statistics (Version 26) and Microsoft Excel 2010. A range of descriptive and inferential statistical techniques was employed, including Cronbach’s Alpha, descriptive statistics, normality tests, Pearson’s correlation coefficient, simple and multiple linear regression analyses, and hypothesis testing. The findings revealed a statistically significant positive effect of corporate governance mechanisms on improving Total Quality Management practices. The results demonstrated that the effective implementation of governance mechanisms enhances transparency, accountability, internal control, and operational efficiency, thereby contributing to continuous improvement and strengthening institutional performance. Furthermore, the study identified statistically significant differences in respondents’ evaluations of TQM practices attributable to certain professional and demographic characteristics. Based on these findings, the study recommends strengthening the implementation of corporate governance mechanisms within Algerian telecommunications companies, improving transparency and control systems, and promoting a quality-oriented organizational culture to enhance institutional performance, achieve organizational excellence, and ensure long-term sustainability.