(COVID19) دور الصيرفة الإلكترونية في تحسين جودة الخدمات المصرفية خلال جائحة كورونا

Abstract

In our study, we focused on the importance and role of electronic banking in improving the quality of banking services during the Corona pandemic at the Bank of Agriculture and Rural Development of Ain Temouchent Agency. It was indicated to know the various electronic payment methods. And we also touched on knowing the reality of electronic banking in Algeria and highlighting the most important techniques used by the bank, especially during the outbreak of the Corona epidemic, and getting acquainted with the various banking services that BADR Bank dealt with in the state of Ain Temouchent during the pandemic to facilitate the quality of its services and provide what is best to earn the loyalty of its customers, and To find out the relationship between electronic banking and the dimensions of the quality of banking services, we relied on the descriptive and analytical approach by distributing a questionnaire to the clients of the Bank of Agriculture and Rural Development and analyzing it using the SPSS statistical package analysis program. Electronic and the dimensions of the quality of banking services. Finally, we found that electronic banking has an effective role in improving the quality of banking services, especially for BADR Bank, in the Wilayat of Ain Temouchent.