L’INFLUENCE DE L’ACCUEIL SUR LA QUALITE DE SERVICE ETUDE DE CAS PRATIQUE ALGERIE POSTE

Abstract

This study aims to identify the impact of reception in the quality of service, as well as proposing recommendations on the theme in the sector of postal services, Further, it highlights the most important conclusions and remarks that should be for their interest, and detect weaknesses and the strength of this sector. In order to achieve the objectives of the study and testing their hypotheses, we have designed and developed a questionnaire to gather preliminary data on the variables of the study for analysis by using SPSS program. An appropriate sample consisted from 70 client’s post Algeria has been selected; a rate of 75% has been registred. And we returned to the previous studies questionnaires to approve the appropriate questions for each variable of the study. As results, we found that the reception has not an impact on this in post Algeria..