مساهمة تكنولوجيا المعلومات في تحسين جودة الخدمة بالمؤسسة

Abstract

"This study aims to show the role of the use of information technologies on the quality of service in the institution. This role is manifested through the change in the form, method and place of provision of services in relation to its traditional form, which requires direct communication between the beneficiary and the beneficiary. the service provider, in electronic form. Therefore, the use of information technologies at the institutional level has made electronic services an inevitable subject that is required in the future of institutions of all types and developments, and this is what the Bank proposes Algerian Taxation. in the state of Ain Temouchent is trying to work on it, because it appears that the latter relies through its website in addition to introducing customers to its electronic services, the latter still limited to only IT services and applications in addition to providing certain services. on its website, such as: withdrawal service without membership, several field results were achieved thanks to this research, the most important of which are: that there is a correlation between IT and service quality due to the increasing use of IT in order to meet the growing needs and desires of customers and the efforts of the bank. The Algerian loan combines technology with the empathy and reliability that the study's employees bring to clients. "