اثر التكنولوجيا المالية على تحسين جودة الخدمة المصرفية -دراسة حالة البنك الوطني الجزائري وكالة بني صاف 525

Abstract

This study came with the aim of identifying the role of financial technology in improving the quality of banking services, and to show the impact of this digital transformation on the efficiency of banking performance in the National Bank of Algeria - Beni Saf Agency 525. To achieve the objectives of the study, a paper questionnaire was distributed to a sample of 91 customers in the bank under study. Where all questionnaires were retrieved and all were valid for statistical analysis at a 100% response rate. The descriptive analytical method was relied on, and the Spss V25 software was used to process data and test the study hypotheses The results of the study showed that the dimensions of financial technology have a profound impact on improving the quality of banking service, as the greatest impact is based on the dimensions of the technological structure and the efficiency of human resources in the use of technology, while the percentages of the impact of other dimensions such as safety, information protection and digital banking services varied, which confirms that the quality of service has become measured by the technological progress used in the bank and the human resource applied to this technology