جودة الحياة الوظيفية و اثرها على التميز التنظيمي دراسة ميدانية شركة توزيع الغاز و الكهرباء عين تموشنت

Abstract

The study aimed to demonstrate the extent to which the quality of work life affects organizational excellence at the Sonelgaz Company, Ain Temouchent branch. This was achieved by examining the relationship between the dimensions of quality of work life—such as the work environment, promotion opportunities, professional relationships, and wages—and the overall performance level within the organization. Research tools included interviews with human resources officials and a questionnaire directed to a sample of employees. The data were processed using the SPSS statistical program. The results showed a positive impact of both overall quality of work life and its dimensions on achieving organizational excellence. The study concluded that promotion opportunities, professional relationships, and fairness in the reward system are among the most important factors motivating performance and loyalty. Moreover, investing in the work environment and considering the psychological and social aspects of employees contribute to increased satisfaction and the achievement of organizational excellence.