التسيير العمومي الجديد كآلية لتحسين جودة الخدمة العمومية بالجزائردراسة ميدانية جامعة تموشنت بلحاج بوشعيب

Abstract

This study aims to evaluate the contribition of the new public management () model to enhancing the quality of public services within the university context. To achieve this objective, a Field study was conducted at Ain Témouchent University, where a questionnaire was distributed to a sample of administrative staff and executives working in various faculties, departments, and administrative units of the university. The results, analyzed using the Statistical package for the Social Sciences () version24, revealed a strong, positive, and statiscally significant correlation between the application of new public management principles (encompassing awareness of NPM’s importance, quality of administration and management, administrative accountability, participation, decentralization, and improved human resource management) and the enhancement of public service quality. Based on these findigs, the study recommends the necessity of Adopting and activating NPM principles and mechanisms in university administration, this approach is considered a strategic entry point for elevating performance levels and ensuring the quality of services provided thereby guaranteeing the achievement of comprehensive quality standards in public service delivery.