نظم المعلومات البنكية و دورها في تحسين جودة الخدمات البنكية

Abstract

The study aims to identify the role of information systems in improving banking service through an applied study at the Algerian Popular Credit Bank, Ain Temouchent. The study dealt with two theoretical and applied aspects. The theoretical aspect was clarified in which basic concepts about the information system and the quality of banking service were demonstrated, while showing the relationship between the two variables of the study. The independent variable is represented by: Banking information systems and the dependent variable related to the quality of banking service with its dimensions (reliability Tangibility, responsiveness, empathy and safety. As for the applied aspect: we relied on the questionnaire data, especially since the latter summarizes Opinions of agency employees. To process the questionnaire data, we relied on the SPSS program in addition to other tools Various statistical analysis, and one of the most important results we reached through our study is that the agency A good level has been achieved in terms of information systems and the quality of service provided, which we have achieved in the end By verifying the validity of the hypotheses that information systems have a role in improving the quality of services Banking