أثر رأس المال الفكري في تحقيق جودة المؤسسة. دراسة حالة شركة اإلسمنت – بني صاف

Abstract

Many organizations realized that the real and intrimsic value of it does not consist in its material capital only, but mather in its intellectual capital, so that this study came to determine the effect of the quality of the –Beni Saf- cement corporation, and the problem was as foccous : What is the impect of the intellectual capital in achievring the quality of the entreprise ? in order to achieve goals according to a scientific methodology then using a questionnaire frome to collect data, distributing these data to a sample consiiting of 36 individuals, in addition to using the « SPSS » statistical program to analyze the data, and then reaching many results hem ost important of witch are : The persence of a statistically significant effect of the Beni Saf cament company, and the three variables related to the intellectual capital are (human and structural capital and relation ships) it thas a positive effect on the quality. A momg the most important recommendations of the study is the concern for the human element because it is the source of inmovation and development in institutions.