دور تكنولوجيا المعلومات والإتصال في تحسين جودة المؤسسات الإقتصادية

Abstract

This study aimed to identify the role of Information and Communication Technology (ICT) in improving the quality of economic institutions, whether industrial, commercial, or service-oriented. To achieve this objective, the study relied on the following dimensions: databases, software, communication networks, and human resources, as they represent the key outputs of ICT. The study adopted the descriptive-analytical approach and used a questionnaire as the main research tool. The questionnaire was distributed to a sample of 55 employees to collect the necessary data and information. The findings revealed a positive and statistically significant effect of ICT on improving the quality of economic institutions. Accordingly, it has become essential for these institutions to adopt technology and keep pace with modernization and its ongoing developments.