The Impact of Language Barriers in Healthcare Services during Covid -19 Pandemic :The Case of Dr.Benzerdjeb Hospital of Ain Temouchent

Abstract

The present study investigates the impact of language communication barriers in Algerian healthcare services in Dr Benzerdjeb hospital of Ain Temouchent during Covid-19 pandemic. It focuses on investigating the causes and effects of such barriers on doctor - patient interactions.This research further aims at discovering the communication barriers that may lead to poor communication. It also seeks to provide Comprehensive remedies to address problems of such complexity .The present research is based on a mixed method approach for data collection and analysis ,with reliance on the two data gathering instruments namely the questionnaire that was apportioned to patients as well as the interview that was performed to doctors. Ultimately, the results gathered from the study have revealed that language differences, medical jargon, cultural differences and the use of French language contribute in creating barriers in Algerian healthcare services.