L’impact de la qualité des services de l’enseignement supérieur (selon modèle SERVQUAL) sur la satisfaction des étudiants Étude de cas « l’école supérieure de management Tlemcen »

dc.contributor.author	BRAHIMI, Assia
dc.contributor.author	KADRI, Djamila
dc.contributor.author	LALOU, Aicha
dc.date.accessioned	2024-07-02T10:04:19Z
dc.date.available	2024-07-02T10:04:19Z
dc.date.issued	2022
dc.description.abstract	This study aims to identify the impact of the quality of higher education on the satisfaction of students at the Tlemcen School of Management (EMST). To this end, an empirical study was carried out with 385 students by answering a randomly distributed online questionnaire. We opted for the SERVQUAL model with these five dimensions (tangibility, reliability, responsiveness, empathy and trust). For data processing and extraction of results, we replied on the SPSS V24 programming environment. The results obtained showed a significant impact of the quality of the service of higher education on the satisfaction of the students at the level of this school.	en_US
dc.identifier.uri	http://dspace.univ-temouchent.edu.dz/handle/123456789/4423
dc.subject	Higher education, Quality of service, Satisfation, SERVQUAL model, Tlemcen Higher School of Management.	en_US
dc.title	L’impact de la qualité des services de l’enseignement supérieur (selon modèle SERVQUAL) sur la satisfaction des étudiants Étude de cas « l’école supérieure de management Tlemcen »	en_US
dc.title.alternative	The impact of the quality of higher education services (according to the SERVQUAL model) on student satisfaction Case study “Tlemcen Higher School of Management”	en_US

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