دور وسائل الدفع الالكتروني في تعزيز الشمول المالي في المؤسسة

Abstract

This study aimed to identify the role of electronic payment methods in enhancing financial inclusion, with its dimensions (service and access, financial education, customer protection) at the External Bank of Algeria, Beni Saf Branch, Ain Temouchent. To achieve this goal, both descriptive and analytical methods were used, and the questionnaire was employed as a tool for data collection. The sample studied included 32 individuals, all of whom were bank clients. The data from the questionnaire were analyzed using the statistical program (SPSS v26). The study reached several conclusions, the most important of which is the existence of a positive correlation between electronic payment methods and financial inclusion in the studied institution. Additionally, there is an impact of electronic payment methods on enhancing financial inclusion.