مساهمة جودة الخدمة الالكترونية في تحقيق رضا المؤمنين مستخدمي موقع الهناء

Abstract

This Study aimed to find out the level of evalution of the quality of electronic service by the believers "users of the Al-hana 'website " at the national fund for salaried workers (CNAS) in ain temouchent, The questionnaire is a tool for collecting data and information, and the study was applied to a random sample of 65 users and the data dzlivered was analyzed V25 Spss the program through:dependability,tangibility,responsiveness, security, and empathy Acceptable