ادارة الجودة الشاملة ودورها في تفعيل ادارة المخاطر : دراست حالة بنك الفلاحت و التنمية الريفية عين تموشنت

Abstract

Given the contemporarychallenges facing the banking industry, the most important of them are: the high intensity of local and international competition, development and complexity. The development of financial and banking services, and banking technology ... Banks' activities have become more diversified and complex, and they face serious risks, most notably the operational risks that are known and assessed. Banks attach great importance to quality issues because they need to adopt a comprehensive concept that adapts to market relationships and business conditions, allowing them to monitor and control, or avoid, the operational risks they may face. From this perspective, this research began to focus on the study of total quality management in commercial banks, because it did not raise much interest. In the total quality management research, we tried to shed light on the effect of applying the method on activating operational risk management in commercial banks, and this allows the latter to reduce the resulting losses.