Dida, OmarMorad, Ismail2024-06-042024-06-042024http://dspace.univ-temouchent.edu.dz/handle/123456789/4176This research aims to determine the extent to which the quality of insurance services offered by the Algerian Insurance Company (SAA) in Oran influences customer satisfaction. To accomplish this, a questionnaire was formulated as a means of data collection and was administered to a random group of 64 respondents who were the company's customers. The investigation highlights the Algerian Insurance Company (SAA) as the focus of the research. Notably, the study reveals a statistically significant correlation between customer satisfaction and the tangibility, responsiveness, and safety dimensions. However, no significant relationship was found between dependability, empathy, and customer satisfaction.insurance service , insurance service quality dimensions , customer satisfaction