أحمد, مهداويهشام, بلكريالغربي, صباح2024-07-172024-07-172024http://dspace.univ-temouchent.edu.dz/handle/123456789/4757This study aims to shed light on the extent to which digitization can improve the quality of services between an organization or company and its customers, as it is considered the main element that contributes to achieving competitive advantage by converting a traditional service into an electronic service. As the meeting between the Customer and the organization has become a dynamic and interactive relationship wherever there is and where technology is available, and also in an effort to clarify how to measure the quality of electronic service and through which it is possible to achieve customer satisfaction, which is the main goal of service organizations.otherdigitization, e-service, quality of ServiceThesis