قاسيمي, نذيربن عائشة, محمديحياوي, لخضر2024-04-072024-04-072021http://dspace.univ-temouchent.edu.dz/handle/123456789/3551مذكرة مقدمة للحصول على شهادة ماستر أكادميي تخصص إقتصاد نقدي وبنكيInformation technology has helped global systems develop in various fields, and we do not forget its contribution to the promotion of various sectors, and among the sector that we focus on is the banking sector, which has witnessed giant developments in order to always reach the ideal level of performance "workers or employees" and even to achieve Optimal satisfaction on the part of customers or customers, as it was seeking to facilitate transactions and provide faster and easier services than it was in the past, as it provided a new field of commerce, namely electronic commerce, which helped the latter to change its organizational structure for banks, and to follow electronic channels such as Telephones, automated teller machines, digital television, and the Internetotherinformation and communication technology, banking performanceThesis