إدارة الجودة الشاملة كآلية لتحسين الخدمات الصحية -دراسة حالة المؤسسة العمومية للصحة الجوارية بني صاف -عين تموشنت

Abstract

This study aims to identify the extent of the impact of total quality management in improving health services among a sample of employees of the Public Institution for Neighborhood Health "Bani Saf" in the state of Ain Temouchent, so that the study sample consisted of (60) employees, and this effect was tested using simple regression analysis . The results indicated that there was a statistically significant effect between the two variables of the study (total quality management and the quality of health services), and the study concluded several results, the most important of which are:  Total Quality Management provides a variety of methods and tools that allow organizations to choose What suits her circumstances and needs;  Continuing to spread the culture of quality and consolidate its concepts that leads to achieving the competitive advantage of the health facility;  The topic of total quality management did not arise out of thin air, but rather because of its broad importance